faq
softly answered.
Orders
Add your piece to the bag, choose your colour, and check out. You'll receive a confirmation in moments.
Within 2 hours of placing it. Email us at info@hibastudio.de and we'll quietly take care of it.
Every HIBA piece ships in considered packaging — soft cotton dust bag and a folded card.
Shipping
You'll get a tracking note as soon as your order ships. Delivery options are confirmed at checkout.
Yes — economy shipping is free on EU orders over €75. Below that, EU economy shipping is €4.95 and express is €14.95. USA & Canada: €6.95 economy, €19.95 express. Oceania and rest of world: €8.95 economy, €21.95 express. Final rates are shown at checkout.
We do — to most countries. Duties may apply at delivery.
Returns
14 days, from the day your piece arrives. Unused, with original packaging.
Email info@hibastudio.de with your order number and we'll send a soft, prepaid label.
Within 5 business days of us receiving your return.
Product Care
A damp microfibre cloth and gentle soap. Air dry. Avoid alcohol-based sprays.
Our silicone is colour-pigmented, not coated — the tone stays true for years.
Yes. Every case is engineered to work seamlessly with MagSafe.